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JD Solomon and Kamber Parker share helpful tips on young professionals in the workforce.
JD Solomon and Kamber Parker share helpful tips on young professionals in the workforce.

JD Solomon and Kamber Parker shared helpful tips for connecting with young professionals in the workforce on The YouPro Know podcast. You can also find the podcast on Spotify, Apple, and YouTube.


Solomon On Company Blindspots

"I see it as a general awkwardness with social media and how to reach the younger generations. But the companies know to try. The HR people and some of the technical managers are really bad at it,” said Solomon. “They've got to do better at doing a gap analysis. There are inadvertent things companies do that really cause them to stumble inadvertently.  It's too much of a cookie-cutter approach with recruiting and retention.”


Solomon on Changing Technical Tools and Approaches

“It's beyond workforce retention and recruiting. It goes into things like Root Cause Analysis and After-Action Reports,” explains Solomon. “The older generation is used to bringing people into a room and having that one-on-one kind of dialogue to get to the bottom of what's going on. What I've seen in my practice is a lot of the younger generation thinks that's a little too confrontational. We've got to rethink how we do some of our traditional reliability and engineering type tools and approaches.”


View the full podcast for more insights from JD and Kamber.


More on Solving Workforce Challenges

Check out JD's guest blog on the YoPro Know website from October 2023.




The YoPro Know's Industry Leadership on Young Professionals

The YoPro Know publishes The Current State of Young Professionals Today report which tells us what motivates young professionals. The #1 workforce retention issue is related to young professionals. On its surface, the issue seems fundamentally straightforward. But like all big issues, workforce retention of young professionals has many interrelated parts and complexities.


 

Kamber Parker is a young professional and the founder of The YoPro Know, a firm dedicated to helping organizations improve their intergenerational culture, build their workforce pipeline with external candidates and develop young professionals into future leaders. Get a free copy of her report, “The State of Young Professionals Today.”

 

We've monitored the catastrophe at East Palestine closely since it occurred one year ago. These are three big environmental takeaways.
We've monitored the catastrophe in East Palestine closely since it occurred one year ago. These are three big environmental takeaways.

There are many environmental lessons learned from East Palestine. The events that occurred there are the greatest environmental catastrophe in the United States in 2023. Yet, the literal and figurative train wreck that occurred there has been de-emphasized nationally. Environmental professionals should study what occurred and apply the lessons learned to other environmental crises. These are three of the big takeaways.

 

One Year Anniversary

On February 3, 2023, a 150-car freight train derailed at East Palestine, Ohio. The train was carrying 20 cars of hazardous chemicals. Several days after the crash, emergency responders burned off the train's chemicals to avoid a potential explosion. Ninety percent of the residents within a two-mile radius of the train crash reported smelling or health impacts related to the event. To make matters worse, residents received conflicting advice from local, state, and federal officials on when to re-enter their homes and whether they were safe.

 

Doubts, fears, and uncertainty persist one year later.

 

Three Environmental Takeaways from East Palestine

There are many environmental lessons learned from East Palestine. This brief article focuses on three major takeaways from the interface of short-term emergency response and long-term mitigation.

 

1 Take ‘Safe’ with a Grain of Salt

Effectively communicating something as ‘safe’ depends on what we are measuring and to what level we are measuring it. One of the goals of emergency response is to address the imminent dangers as quickly as possible. There are many good short-term criteria that first responders use to re-open public places.

 

On the other hand, vulnerable people look for public officials to protect their interests. Dr. Daniel Vallero taught me much about this, and I discuss it as part of the topic of resiliency in my first book. People in East Palestine expect whenever the government says "safe," that the term is not caveated and footnoted.


“The creeks were heavily contaminated two miles downstream, and government statements were that actually the contamination was contained to the derailment site.” Purdue University Scientist Andrew Whelton.


Different disciplines use different standards to assess the environment as we bridge between short-term emergency response and long-term mitigation. Public officials will only sample, test, and report to the required standards. Safe (or clean or contamination-free) will have different meanings depending on who you ask.


“Instead of just making simple statements that it’s okay to go home, we should have given them more guidance on what that meant. Yeah. What did it mean to come home and, you know, experience some of these odors? That’s one of the things that we’ll take back, and we’ll analyze, moving forward, for the next one.” - USEPA response coordinator Mark Durno.


The vulnerable people of East Palestine expect to be protected by public officials, especially environmental professionals. The figurative train wreck began when public officials failed to do so.

 

“In East Palestine, all the agencies basically set up a bubble around themselves and kept Norfolk Southern and their contractors inside the bubble.” Purdue University Scientist Andrew Whelton.

 

 

2 There’s No Denying That People and Pets Are Exposed

It took officials at East Palestine four months to admit that residents had been exposed to hazardous chemicals. That’s probably because those same officials approved the burn-off that caused the exposure.

"So, one thing we can agree on is that exposure happened. We have symptoms. It's documented. That's why within today's investigation, you know, I don't think like 80% of the people are making up stuff –those same symptoms. It’s not possible. So, the exposure happened.” - Dr. Arthur Chang, Centers for Disease Control, the first official to admit impact to residents four months after the event.

Debra Shore, the USEPA regional administrator, said the USEPA followed the science and the law. She points out, no one died. That’s a low bar. People expect more from their government.

 

In any environmental disaster, the people and creatures within a certain radius are exposed to the hazard. Exposure is simply the starting point. Credibility depends on admitting it.

 

3 Things Are Not Complete When People Still See and Smell the Contamination

One year later, state and federal officials state the environmental cleanup is nearly complete. However, on February 1, 2024, the Ohio Department of Environmental Protection stated:

  

"You have likely seen the videos of people stirring up the water in creeks causing a sheen to form on the water. Some of the hydrocarbons from the initial fire bonded with sediments. Stirring stagnant sediment from any body of water has the potential to create a sheen. However, we are not seeing these contaminants in the water itself unless the sediments are disturbed.
The cleaning of creek sediment is ongoing through the use of multiple techniques designed to free contamination from within the sediment and capture the contamination with vac trucks. The captured material is collected in storage tanks and sent off for disposal at an approved hazardous waste facility.”
If you go online, recent videos show contamination sheens on the water in nearby streams. Residents still report smelling chemical-type odors.
“You may notice small spikes in levels of contaminants immediately following rain events. This is because contaminants that have settled to the bottom of the stream are stirred up by increased streamflow. This can also occur when people or equipment disrupt the streambed and adjacent land areas during the treatment and cleanup processes." – State of Ohio.

The work done is impressive. USEPA reports 176,787 tons (estimated) of solid waste and 44,384,211 gallons (estimated) of wastewater shipped. The confirmation sampling work is approximately 35% complete. However, there is no need to take a victory lap.

 

The residents of East Palestine know more environmental work must be done.

 

Emergency Response vs. Long-Term Mitigation

In the second public health discussion on June 6, 2023, Dr. Chang asked the rhetorical question, "So, then, how do we approach something like this (high complexity)? He then discussed breaking the technical approach into acute (short-term) and latent (chronic or long-term) chemical effects from a technical perspective. This is one way to attack the problem and good advice.

 

One trouble in East Palestine is that no one has applied a similar thought process to the environmental assessment or the related communication. Officials in East Palestine have lacked a unified approach. And people have suffered while officials stumbled through figuring it out as they went.

 

More On East Palestine

I have written three articles on East Palestine. These were written immediately after the event, five months later, and at the first anniversary. All three articles focus on combined environmental and communication aspects.


 

 

 

Practically Speaking

There was a bit of excitement when our company was asked to provide some facilitation and communication support. Cooler heads prevailed when we thought more of the distance and all-in-time commitment the effort may take for a small company. Plus, we were a few weeks late to the show and would never be in complete control. Having done a wide range of environmental programs and cleanups, it helps to have local engagement. No one wants to hear it's 'safe' from someone with no skin in the game!


 

JD Solomon Inc. provides solutions for program development, asset management, and facilitation at the nexus of facilities, infrastructure, and the environment. Subscribe for monthly updates related to our firm.


 


 Context matters when it comes to successful asset management implementation. JD Solomon inc. has the solutions.
Context matters when it comes to successful asset management implementation.

The planning phase is complete, so it is time to roll into the implementation phase! Not so fast. It's time to check the organizational context once again. Context matters when it comes to successful asset management implementation, both in terms of the nuts-and-bolts aspects and for effective communication.


The Foundation of the Plan

The Strategic Asset Management and any tactical plan should have accounted for organizational context. After all, A Strategic Asset Management Plan (SAMP) is a planning tool that clarifies intentions, priorities, and practices. A SAMP considers the combination of organizational needs, customer expectations, the realities of existing assets, and organizational capacity.


The reality is that many plans do not consider the organizational context. And for even those that do, it takes at least six months to a year to develop and approve the plan. Things change.



 

Context Matters for Successful Implementation

Context matters for successful asset management implementation. First, the implementation must be well aligned with the current organizational capacity. This includes not only the number of resources but also the current knowledge, skills, and abilities of the human resources. Second, expectations through effective communication must be established, maintained, and fulfilled.


Every asset management program has a primary focus.

 

A. Asset Sustainment

This focus is the "take care of what we own" strategy. It's most common when an organization needs to do the basics better and its critical assets are performing erratically. An asset sustainment focus is common to about half of all asset management programs.

 

B. Asset Growth

We know many new assets are coming, but we need to take care of what we own. A growth plan for the portfolio, reflecting forecasted renewal and replacement demand and investment levels, is needed. The end game is to secure the assets and associated resources the organization needs before it falls further behind.

 

C. Activity-oriented

This top-end focus is associated with programs with aging critical assets. The organization has done a good job of maintaining its assets; it’s just that the paradigms have to shift as the assets age. Some examples of activities include the adoption of more condition-based maintenance methods, different reliability analytics, and more focus on asset obsolescence and replacement values.

 

D. Technologies (Change Initiatives)

Many organizations shift to technology to offset the shortage of skilled workers. For example, Industry 4.0, the fourth industrial revolution, is a trend of automation and data interconnection, wireless sensors, cloud computing, artificial intelligence, machine learning, and big data. Whether or not this shift is combined with energy efficiency or resilience initiatives, some asset management programs focus more on the technology that supports assets than the assets themselves.

 

E. Managed Decline of Assets

Some organizations are shrinking or experiencing losses in their demand. Mothballing, decommissioning, repurposing, or incrementally bringing assets offline is the program's purpose. One example I experienced was short-term asset impacts related to the merger of Dow and DuPont. Another was the mothballing of water treatment plants following the 2008-2009 economic collapse. This type of asset management program has an entirely different flavor than traditional ones.

 

No Implementation is Pure

Most asset management programs are not purely one or another. However, the planners and implementers should understand the dominant strategy of the overall program.

 

More importantly, every organization has a dominant driver for the asset management program. That is the organizational context, which shifts and morphs over the life of an asset management program.

 

 

Why Asset Management Implementation Fails

The top reasons why most asset management implementations fail are they lose support from the chief executive, do not maintain adequate funding, and are misaligned with organizational capacity. These things are secured by staying in sync with the organization's context.

 

Continually Validate the Context for Success

Here are a few things that can be done the validate the context:

  1. Formally document the organizational context at the beginning and end of the plan development.

  2. Validate the context during the chartering process of the implementation phase.

  3. Assign a driver for each implementation activity. For example, is the activity primarily to improve an existing practice, prepare for a wave of new assets, or improve a technology?

  4. Plan for effective communication. That is more than merely having a communication plan.

  5. Communicate with FINESSE. That includes all seven aspects of the FINESSE fishbone diagram, but in particular, empathetic listening and continual contact with senior management are highlighted here.

 

 

Moving Forward

Plans are important because they outline the ‘what’ that needs to be done for successful implementation. However, plans do not explain the ‘how’ to get things done. Continually re-checking organizational context is one of those essential things to do in successful asset management implementations. Context matters!

 


 

Learn how to gain and maintain the senior management and funding resources that all asset management programs needwww.communicatingwithfinesse.com\events
Learn how to gain and maintain the senior management and funding resources that all asset management programs need.

Register now for this free webinar on becoming more effective at "Communicating Asset Management to Senior Management." (sponsored by Communicating with FINESSE).


JD Solomon Inc. provides solutions for facilitation, asset management, and program development at the nexus of facilities, infrastructure, and the environment. 


Communicating with FINESSE is the not-for-profit community of technical professionals dedicated to being highly effective communicators and facilitators. Learn more about our publications, webinars, and workshops. Join the community for free.

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